At HorizonAeroLink Corp., we strive to provide exceptional service and high-quality products. If you are not fully satisfied with your purchase or booking, please review our return and refund policy below.

1. Memberships

- Non-Refundable: Membership fees are generally non-refundable. If you need to cancel your membership, please notify us at least 14 days prior to the next billing cycle. Refunds may be considered under special circumstances at our discretion.

2. Court Rentals and Lesson Bookings

- Cancellation and Refunds: To cancel a court rental or lesson booking, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee, and no refunds will be issued for missed bookings or cancellations made within this timeframe.

3. Equipment Rentals

- Racket and Ball Basket Rentals: Equipment rentals (e.g., rackets, ball baskets) can be returned within the same day of rental for a full refund. If equipment is returned late or damaged, additional fees may apply.

4. Training Camps and Events

- Cancellation: For training camps or special events, cancellations made at least 7 days before the start date may qualify for a partial refund, less any applicable processing fees. Cancellations within 7 days of the event are non-refundable.

5. Merchandise

- Returns: Merchandise purchased from our facility may be returned within 30 days of purchase for a full refund, provided that the items are in their original condition and packaging. Proof of purchase is required for all returns.

- Exchanges: Exchanges for merchandise can be made within 30 days of purchase if the item is in its original condition and packaging. Items can be exchanged for equal value or for a different product of equivalent price.

6. Process for Returns and Refunds

- To Request a Refund or Return: Please contact us via email or phone to initiate a return or request a refund. Provide your purchase details, including the receipt number and the reason for the return.

- Processing Time: Refunds will be processed to the original payment method within 5-10 business days of receiving the returned item or cancellation request.

7. Exceptions

- Non-Refundable Items: Certain items and services, such as one-time fees or promotional discounts, may be non-refundable as specified at the time of purchase.

8. Contact Us

If you have any questions about our return policy or need assistance with a return or refund, please contact us at:

HorizonAeroLink Corp.
3501 N Kilbourn Ave
Chicago, IL 60641
+1 773-438-3350
[email protected]

Thank you for your understanding and for choosing HorizonAeroLink Corp. We are committed to providing you with excellent service and support.